Privacy Policy

Introduction

Welcome to EidoVet.ai (“EidoVet,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and veterinary-related data when you use our platform, services, and related applications (collectively, the “Platform”).

By accessing or using EidoVet, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following types of information.

1.1 Personal Information

• User Data: Name, email address, phone number, job title, and organisation details (e.g., veterinary clinic or research institution).
• Account Credentials: Username, password, and authentication data.
• Payment Information: If applicable, billing details and transaction history (processed securely by third-party payment providers).

1.2 Veterinary & Business Data

• Veterinary Records: Non-personal data related to animals, including medical history, treatments, and prescriptions.
• Operational Data: Business-related insights, workflows, and analytics submitted through the Platform.

1.3 Technical & Usage Data

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Date: Pages visited, interactions, log timestamps, and other analytics.
• Cookies & Tracking: Information collected through cookies, web beacons, and similar tracking technologies.

We do not collect sensitive personal information (e.g., race, religion, biometric data) unless explicitly required and permitted by law.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Platform.
• Process transactions and manage subscriptions (if applicable).
• Deliver AI and Machine-generated veterinary insights.
• Communicate with you regarding updates, support, or marketing (with consent).
• Monitor security, detect fraud, and comply with legal obligations.
• Enhance user experience through analytics and feedback.

We do not use personal data for automated decision-making that has legal or significant effects without human oversight.

3. Data Sharing & Disclosure

We do not sell, rent, or trade personal information. However, we may share data in the following cases:

3.1 With Service Providers

We may share data with third-party vendors who assist in:

• Cloud hosting & storage.
• Payment processing.
• Analytics and AI model training (in an anonymized form).

3.2 Legal & Compliance Obligations

We may disclose data if required by law, including compliance with Australian regulatory authorities, or regulatory authorities of other geographies we operate in.

3.3 Business Transfers

If EidoVet is merged, acquired, or undergoes restructuring, user data may be transferred as part of the business assets.

4. Data Security

We implement industry-standard security measures, including:

1.1 Personal Information

• Encryption: Data encryption in transit and at rest.
• Access Controls: Restricted access to personal and veterinary data.
• Regular Audits: Ongoing security assessments and compliance checks.

While we strive to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

• We retain user accounts and veterinary records for as long as necessary to provide services.
• Upon account deletion, personal data is securely removed, except where retention is required for legal, regulatory, or compliance purposes.
• We may retain data in an anonymized form for AI model training, analytics, and generating veterinary insights, ensuring it cannot be linked back to any individual or entity.

6. Your Rights & Choices

Under Australian privacy laws, you have the right to:

• Access & Correct Your Data: Request a copy of your personal information and update inaccuracies.
• Withdraw Consent: Opt out of marketing communications at any time.
• Request Deletion: Ask for your data to be deleted (subject to legal requirements).
• Restrict Processing: Limit how your data is used under certain conditions.

To exercise your rights, contact us at contact@eidovet.ai.

7. Cookies & Tracking Technologies

We use cookies to enhance user experience, including:

• Essential Cookies: Required for platform functionality.
• Analytics Cookies: Help us understand usage patterns.
• Marketing Cookies: Used for personalized content (with user consent).

You can manage cookie preferences through browser settings.

8. Third-Party Links & Integrations

• The Platform may contain links to third-party websites or integrations (e.g., external APIs, veterinary databases, or analytics tools).
• We are not responsible for third-party privacy practices.
• Users should review the privacy policies of linked services before sharing data.

9. International Data Transfers

• If data is transferred outside Australia, we ensure compliance with applicable international privacy laws (e.g., GDPR for European users).
• We use secure transfer mechanisms, such as contractual safeguards or encrypted data exchanges.

10. Changes to This Privacy Policy

• We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes through our platform or other means.

11. Dispute Resolution

• Users can contact EidoVet's customer support team through the website or send us an email at contact@eidovet.ai to resolve any privacy-related issues. Users may also file a complaint with the relevant data protection authority.

12. Contact Us

• If you have questions or concerns about this Privacy Policy or your personal information, please contact us at contact@eidovet.ai.

Thank you for trusting EidoVet with your information.